Your Trust sets great store by good relationships with our customers and other stakeholders. We are therefore constantly striving to improve the quality of our services and customer satisfaction.

We do realize, however, that whenever people work together misunderstandings can arise or mistakes be made. If you are not satisfied with your contacts with any of our employees, with our services or with any other aspect of our organization, we expressly invite you to let us know as soon as possible. We take your comments very seriously. We learn from them and we are always happy to work with you to find a satisfactory solution.


If you have any problems with our services or other aspect of our relationship with you, please tell us. Often, a candid conversation about your experiences and expectations goes a long way towards resolving the issue. We would really appreciate it if you contact us to discuss the matter on the phone or to make an appointment to talk about it face to face. If your complaint concerns a specific person, our preference is that you first try to find a solution directly with the individual concerned. If this does not prove possible, or you would rather not take this approach, you can also contact a member of our management team directly.